home   l  contact us   l   direct login      

 
 
     

ABOUT US   l   GREEN CLEAN SOLUTION   l   GREEN CLEAN TEAM   l   WORKFLOW   l   VIRTUAL OFFICE   l   SERVICES   l   RESOURCES

How Your Order Flows

From the time your order is received via Phone, Fax or Internet, a Green Clean Project Manager expedites and monitors your projects.  To expedite orders and ensure that every order is processed timely and efficiently, we have provided below a summary of our seamless end-to-end process reflecting the time line from Order Entry to Final Billing.

1.    Order Received
2.    Order Reviewed by a Green Clean Project Manager
3.    Order Expedited to Field Rep
4.    Follow up with field to review job specifications and customer needs
5.    A service ticket is issued by the Green Clean Project manager and sent to the field
6.    Order Scheduled by Green Clean in house Project manager
7.    Service is Provided
a.)    Upon arrival at the job site an initial walk through is done with the store manager indicating areas of concern.
b.)    Pre treat all stains and traffic areas and remove all  gum from the carpet area
c.)     Initiate Green Clean It low moisture “Soil Release” and “Soil Removal” procedures.
d.)    Move stock as required and clean under racks as needed.
e.)    Thoroughly vacuum all carpeting upon completion
f.)      Final Walk through with store manager to insure the carpet is completely clean and dry and manager is completely satisfied.
8.    The Service Ticket is Approved by the Store Manager
9.    The Service Ticket is sent back to the Green Clean Project manager for follow up and billing  
10.  The Service Ticket is billed
11.  A follow-up call is made to the facility cleaned to ensure total customer satisfaction
12.  Total customer satisfaction is guaranteed under our Green Clean Service Warranty.