|
How Your Order Flows
From the time your order is received via Phone, Fax
or Internet, a Green Clean Project Manager expedites
and monitors your projects. To expedite orders and
ensure that every order is processed timely and
efficiently, we have provided below a summary of our
seamless end-to-end process reflecting the time line
from Order Entry to Final Billing.
|
1. Order Received
|
|
2. Order Reviewed by a Green
Clean Project Manager |
|
3. Order Expedited to Field Rep |
|
4. Follow up with field to
review job specifications and customer needs
|
|
5. A service ticket is issued by
the Green Clean Project manager and sent to
the field |
|
6. Order Scheduled by Green
Clean in house Project manager |
|
7. Service is Provided |
|
a.)
Upon arrival at the job site an
initial walk through is done with the
store manager indicating areas of
concern. |
|
b.)
Pre treat all stains and traffic
areas and remove all gum from the
carpet area |
|
c.)
Initiate Green Clean It low
moisture “Soil Release” and “Soil
Removal” procedures. |
|
d.)
Move stock as required and clean
under racks as needed. |
|
e.)
Thoroughly vacuum all carpeting
upon completion |
|
f.)
Final Walk through with store
manager to insure the carpet is
completely clean and dry and manager is
completely satisfied. |
|
8. The Service Ticket is Approved
by the Store Manager |
|
9. The Service Ticket is sent back to
the Green Clean Project manager for
follow up and billing |
|
10. The Service Ticket is billed
|
|
11. A follow-up call is made to the
facility cleaned to ensure total
customer satisfaction |
|
12. Total customer satisfaction is
guaranteed under our Green Clean
Service Warranty. |
| |
|
